AI Concierge for Venues

Every enquiry answered. Every booking captured. Day or night.

An AI concierge that runs your venue's front desk — fielding calls, emails, web forms and social enquiries, replying in your voice, and making sure no booking ever slips through. Give it your venue's name; it works like part of the team.

I · The Problem

The booking goes to whoever answers first. Too often, that isn't you.

Enquiries don't arrive nine-to-five. They come at midnight, mid-service, across five channels — and every minute you don't reply, the guest is messaging the venue down the road. Your team can't watch every inbox at once. So bookings leak.

01

Phone rings out

After hours, mid-shift, no one free to pick up.

02

Inbox backlog

Enquiries sit for hours; the fastest venue wins the booking.

03

Five channels, no system

Web form, email, Instagram, phone, walk-in — nothing joined up.

04

Quotes take ages

Someone checks the menu, the pricing, the calendar, then writes it all out.

II · What It Does

One concierge across every channel.

ConciergeYour venue
PhoneCalls answered
EmailEnquiries replied
Web formCaptured instantly
SocialDMs & comments
CalendarAvailability synced

It captures every enquiry the moment it lands — phone, email, web or social — understands what the guest wants, and replies in your venue's voice within seconds. Routine bookings it handles end to end. Anything that needs a human, it hands straight to your events manager with the full context attached.

III · Why It Converts

Speed and accuracy win the booking.

Answers in seconds, 24/7

Speed-to-lead wins bookings; it never sleeps.

Quotes that are always right

Pulls live menus, pricing and availability from your single source of truth. No guesswork, no wrong numbers.

Nothing goes cold

Every lead tracked; anything without a follow-up gets flagged and chased.

Your voice, not a robot's

Tuned to how your venue actually speaks.

IV · Fits Your Stack

Built around the tools you already run.

No rip-and-replace. We connect it to your existing setup — booking system, POS, CRM, calendar, inbox and socials — and tailor what it handles to how your venue actually works. Every build is configured to the channels and integrations you need.

Booking system POS CRM Calendar Email inbox Web forms Social DMs Phone

Whatever you run, it slots in. Don't see your tool? We'll wire it up.

Integrations

Plugs into the systems you already run.

We wire the concierge into your booking system, property manager, POS, CRM and payments — reading live availability and writing bookings straight back. A sample of what it talks to below; if it has an API, we'll connect it.

SevenRooms

Reservations, waitlist and guest CRM for premium venues.

Open API
OpenTable

The reservation network diners reach for first.

Partner API
ResDiary

Commission-free table bookings with a full REST API.

Open API
TheFork

Europe's largest restaurant booking marketplace.

Open API
Tock

Reservations, deposits and ticketed dining experiences.

Open API
Eat App

Table management and guest data for restaurants.

Partner API
Mews

Cloud hotel property manager built around an open API.

Open API
Cloudbeds

All-in-one PMS, booking engine and channel manager.

Open API
Oracle OPERA

Enterprise hotel PMS, connected via the OHIP API.

Open API
SiteMinder

Channel manager syncing rates across every OTA.

Partner API
Toast

Restaurant POS for orders, menus and payments.

Open API
Square

POS and payments for bars, cafés and counters.

Open API
Lightspeed

POS and inventory for hospitality and retail.

Open API
GoHighLevel

CRM, pipelines and marketing automation.

Open API
Stripe

Card payments, deposits and invoicing.

Open API
Twilio

SMS, WhatsApp and voice for guest messaging.

Open API

Open API — direct connection.  Partner API — connected through certified partner access.

V · How It Works

Live in weeks, not months.

01

Audit

We map your channels, menus and booking flow.

Free · 15 min
02

Build

We train it on your venue and wire up every channel.

1–4 weeks
03

Manage

We run it, monitor it, keep it sharp.

Ongoing

Stop losing bookings to a missed call.

See it live

Voice chat unavailable right now. Reach us directly:

Email swarm@5warm.ai Or apply in writing ↓

💡 On mobile? You can type in the chat if voice doesn't work.